14 Jobs in Watertown, MA
Liaison International is Hiring a Client Support Specialist Near Watertown, MA
As an entry level Client Support Specialist, you will support our educational suite of products in a call center environment. You will be responsible forresponding to clients via phone and email, manage support cases, and work with other departments in Operations to resolve client issues.
Accountabilities:- Troubleshoots client issues via telephone, email or web conferencing software.
- Records customer inquiries by documenting inquiry and response in Salesforce.
- Performs new client training to large and small groups via web conferencing software.
- Documents and escalates reported issues to the Tier 2 support team and follows up with support and clients regarding resolution.
- Works in tandem with the Customer Solution Management team on CAS-specific issues and projects.
- Be on time and prepared for deadlines, project milestones & responsibilities, and team meetings.
- Other duties as assigned.
- Bachelors degree strongly preferred.
- High comfort level explaining technical skills to others
- Flexibility to work shifts between 9AM and 8PM
- Strong interpersonal, written, and verbal communication skills
- Previous telephone and written support experience
- Demonstrated experience with MS Office Suite and web-based information sources
- Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment
Job Summary
Full Time
$65k-88k (estimate)
04/26/2024
05/09/2024
liaison-intl.com
Watertown, MA
100 - 200
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The following is the career advancement route for Client Support Specialist positions, which can be used as a reference in future career path planning. As a Client Support Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist. You can explore the career advancement for a Client Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
01/29/2022: Spokane, WA
Handle client engagement document control and execute filing system policies.
03/29/2022: Temple, TX
They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
02/09/2022: Rock Hill, SC
Support requests pertain to usage questions or clarification of documentation.
02/22/2022: Pascagoula, MS
Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
03/10/2022: Reno, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
03/02/2022: Cedar Rapids, IA
Communicate clearly with customers.
04/03/2022: Yakima, WA
Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
02/21/2022: Wichita Falls, TX
Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
04/07/2022: Detroit, MI
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/15/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Client Support Specialist.
